Late last week saw one of the largest cyberattacks in Australia, with the breach of Optus’ security meaning that a hacker accessed the data of almost 10 million current and former customers. Here’s what happens if that was you. 

Within the cyberattack, the information of impacted customers found included dates of birth, passport and driver licence numbers, which the hackers have continually threatened to release without a ransom being paid. 

While the hackers have supposedly backflipped and apologised for their actions, promising not to release anymore data, it’s alleged that around 10,000 customers still had their information published.



Service NSW and ID Support NSW say they will be working closely with Transport for NSW to support affected Optus customers.

Customers who have had both their driver licence number and associated card number compromised are expected to be contacted by Optus in coming days are strongly advised to apply for a replacement licence as soon as possible. 

The $29 licence replacement fee charged by NSW at the time of application and reimbursement advice will be issued by Optus to customers in the coming days. 

Service for NSW, ID Support NSW and Transport for NSW will continue to assist Optus, cyber security and enforcement agencies on further measures required to help mitigate risk.  

While Optus maintains that their security is high quality, the major telco is also offering the most affected customers an option for a 12-month subscription for an identity protection service at no cost. 

Optus has confirmed that no passwords or financial details have been compromised.

“Please note that no communications from Optus relating to this incident will include any links as we recognise that there are criminals who will be using this incident to conduct phishing scams,” Optus said in a statement to their customers. 

The NSW Government will provide further advice to impacted customers as more information comes to light.